EKS: electronic utility services platform
A multi-role platform that connects residents, building management companies and city administrations. Residents file and track requests from a phone or PC with SMS sign-in; management companies take requests into work, assign staff and deadlines, share documents and send notices; the city can audit how citizen requests are handled.
Fully developed and tested with real management companies. A nationwide rollout and an integration with the state housing information system were prepared, but did not go ahead.
Original interface in Russian. Personal data blurred.